6. Timely

HMW… keep our clients up to date with their case in a timely manner?

Legal cases can make clients feel like their ‘life is on hold’ while decisions are being made. Many aspects of client’s life may be affected which can be an extremely distressing experience. Cases may move forward slowly while the relevant parties gather and respond to information yet it feels like a big rush when information is requested from the client. 

HMW keep the client up to date with their case and help them gather information that might be needed?

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