1. Triage

HMW… link up charities and organizations to create one point of access?

There are many organisations that people may experience as their first point of contact. However, these organisations perform different roles. Sometimes the suitability of a potential client may be assessed by non-specialist staff causing people to be ‘passed between pillar & post’ – a frustrating experience that has the potential to disengage people. 

How might we ensure that the first point of contact is always a useful and positive experience (with a maximum of 1 ‘pass’ before the ‘correct’ organisation(s) is found?).

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